Our Approach
Ethical
Personalized
Empowering
We provide navigation support, planning, and skill-building – not legal representation or medical treatment.
Think of us as coaches and coordinators:
- We listen to your story, needs, and goals.
- We strategize a plan with you – whether it’s preparing for an IEP meeting, transitioning to adult services, or finding the right job or sports program.
- We leverage evidence-informed practices (including principles of Applied Behavior Analysis) within strong ethical boundaries. This means we focus on positive, individualized strategies and will readily refer you to trusted legal, clinical, or medical professionals for needs beyond our scope.
- We collaborate with the other players in your team (schools, employers, care providers) to ensure everyone is working toward solutions, not stuck in red tape.
DIGNITY OF RISK: We believe in growth through experience. Everyone deserves the opportunity to try, fail, learn, and thrive.
ASSESS, THEN ADDRESS: We begin by listening, observing, and understanding before proposing solutions. Real change starts with real insight.
INDIVIDUAL READINESS: We honor where each
person or system is
person or system is
starting from, and
tailor support to build momentum from that place.
AUTHENTIC EXPERIENCE: We ground our work in what’s real, respecting
lived experiences,
cultural context, and
genuine voice.
lived experiences,
cultural context, and
genuine voice.
REALISTIC OPPORTUNITIES: We don’t chase perfection—we co-create practical, sustainable pathways to access and inclusion.
Founder’s Story
Joslynn Bigelow is an educator, Board Certified Behavior Analyst (BCBA), and adaptive sports leader with over 17 years of experience in inclusive programming.
She is the founder of Say How Consulting, President of the United Adaptive Soccer Association, and an award-winning advocate recognized for her leadership in U.S. Soccer. Joslynn brings a unique blend of academic training, lived experience, and practical coaching to every collaboration.
Say How Consulting was founded to close the gap between intention and implementation in disability inclusion. Joslynn saw too many well-meaning individuals and institutions struggling to move past barriers because they didn’t know how to take the next step.
SHC was created to provide that ‘how’ – with practical tools, experienced insight, and a commitment to equity.
In Memoriam: Ryan Kenneally
Joslynn’s work is deeply shaped by her friendship and professional collaboration with the late Ryan Kenneally – an advocate, strategist, and creative – whose brilliance, humor, and insight left an indelible mark on SHC.
Ryan’s partnership not only expanded SHC’s capacity, but also profoundly sharpened Joslynn’s vision of what inclusion could look like when approached with honesty and innovation.
His passing in 2025 was a devastating personal loss, but also a turning point. It fueled an even deeper commitment in Joslynn to drive systemic change across every space she touches – whether in soccer, education, or beyond. SHC continues to honor Ryan’s legacy by embedding his spirit of possibility and purpose into every action.
A cherished friend and co-architect of SHC’s vision. Ryan’s influence continues to shape the heart of the work we do every day.
Madison Bridwell
Administrative assistant at SHC and a thoughtful, detail-driven support across projects.
Madison is actively pursuing higher education with the goal of influencing public health systems and policy.
Her growing expertise in organizational leadership and commitment to impact make her an essential part of SHC’s day-to-day operations and long-term mission.
Caroline Oatway
A genuine gift to the SHC team, Caroline is a seasoned storyteller and communications specialist with an extensive background in soccer and sports journalism.
She brings clarity, heart, and creativity to SHC’s external voice, helping shape its message with authenticity and impact.
Driven by a passion to pursue more meaningful work, Caroline’s contributions consistently elevate SHC’s reach and resonance.
Nicolai Calabria
Nico Calabria is an elite athlete, coach, teacher, and disability sport advocate.
Born without his right leg, he captains both the U.S. Men’s National Amputee Soccer Team, and the New England Amputee Soccer Association. Competing at three World Cups, he is the USA’s top goalscorer, and led New England to the 2023 U.S. Amputee Soccer Cup, clinching the Golden Boot and Best All Around Player awards.
Also an avid wrestler and mountaineer, Nico became the first person to scale Mt. Kilimanjaro on crutches – aged 13!
Nico offers private coaching in the Boston area and contributes nationally to SHC’s speaking and advocacy efforts.
Niko Brescia
An avid sports fan with a passion for soccer, and second degree black belt in Taekwondo, Niko is an incredible role model for young athletes. Joining the SHC team as an assistant coach, he brings energy, enthusiasm, and experience.
A TOPSoccer star and local volunteer, he was named the Eastside Timbers Clackamas TOPSoccer Buddy of the Year in 2024, and has also represented the Portland Timbers and SOOR twice at the Special Olympics Unified All-Star Game.
Curious about where we work, what we offer, or who we collaborate with?
Explore our services and stories, connect with us directly, or follow Say How Consulting
on social media to stay up-to-date on what inclusion looks like in action.